RETURNS, DAMAGES AND CLAIMS

The Company shall not be liable to the Buyer for any damage or loss, shortages in quantity delivered or any defects in the products unless the Buyer notifies the Company in writing within 3 days of receipt of the goods. The notification must include the name of the Buyer; the quantity and description of the good(s); photographic evidence; the invoice number and date of invoice. Where liability is accepted, the only obligation of the Company shall be, at its option, to replace any goods found to be damaged or defective and/or make good any shortage or non-delivery and/or refund the cost of any such goods by a credit note.  

If goods have been ordered in error the Buyer must request a Returns code from the Company to return the goods. No goods will be accepted as a return without a code. Goods must be returned within 7 days of receipt, unused and in perfect saleable condition. The Company accepts no responsibility for lost parcels without a confirmation of the despatch of the parcel to the Company.

If goods have been ordered in error, the Buyer must pay for the return and may be subject to a restocking fee of 20% of the returned Product value. If goods are being returned because they are faulty or damaged, the Company will pay for the return.